Refund policy

Return & Refund Policy

Thank you for shopping at Aaina.shop.
We value your trust and strive to provide high-quality products and a smooth shopping experience. Please read our Return and Refund Policy carefully before making a purchase.

Returns

At Aaina.shop, customer satisfaction is important to us. However, due to the nature of some of our products, returns are accepted only under specific conditions.

Personalized or Customized Products

All personalized, custom-made, or engraved products are non-returnable and non-refundable.

Since these items are specially created according to your request, they cannot be resold or reused.

Standard Products

For non-personalized items, returns are only accepted if the product received is:

  • Damaged

  • Defective

  • Incorrect item received

Damaged or Defective Items

If you receive a damaged or defective product, please follow the steps below:

  1. Record an unboxing video clearly showing the unopened package and the product while opening it.

  2. Report the issue within 48 hours of delivery by emailing abhi@fablelabs.agency with the following details:

    • Your Order ID

    • Clear photos of the product and packaging

    • The unboxing video

Important:
Without an unboxing video, we will not be able to process any refund or replacement requests for damaged or defective products.

Refunds

Once the damage or defect is verified using the provided evidence, we will offer one of the following solutions:

  • Replacement of the same product (subject to availability), or

  • Full refund to the original method of payment

Refunds will be initiated within 7–10 business days after the verification process is completed.

Cancellation Policy

  • Personalized products: Orders cannot be cancelled once they are placed.

  • Non-personalized items: Cancellation requests will only be accepted if made within 6 hours of placing the order.

Important Points

  • Products must be unused, unwashed, and in their original packaging to be eligible for return or exchange.

  • Aaina.shop reserves the right to reject return or refund requests if the above conditions are not met.